General Disclaimer

This website is operated by The Singapore Mint. By using and accessing this website, you agree to be bound by the terms and conditions of use ("Terms") set out below. If you are dissatisfied with any portion of the contents of this website, or with any of the Terms, your sole and exclusive remedy is to discontinue all use of this website.

We do not guarantee the accuracy, completeness, timeliness, originality, usefulness, performance or fitness for any particular purpose of the contents of this website, nor do we give warranty, undertaking or representation of any kind, either expressed or implied, statutory or otherwise, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. In addition, nothing on this website shall be construed as an offer, solicitation and/or recommendation to any person and/or class of persons to buy any of the securities and/or class of securities referred to in this website.

In no event shall we be liable to any party for any damages, claims, expenses and/or losses of any kind, whether direct, indirect, incidental, special, punitive, consequential or exemplary, arising from and/or in connection with any use of or inability to use this website and/or reliance on the accuracy, availability, timeliness, title, non-infringement, quality, reliability, suitability and/or completeness of the contents of this website.

All copyright, trademarks and other intellectual property rights used as part of this website are vested in The Singapore Mint and/or its licensors. You shall not reproduce, distribute, publish, upload, post, transmit or hyperlink any of the materials provided through this website, including text, graphics, code and/or software, in any manner and in any form without the express, prior written approval of The Singapore Mint and/or its respective licensors. You shall also not use this website for any illegal purposes and in particular agree that you shall not send, use, copy, post or allow any posting which is defamatory, obscene, abusive, indecent or in breach of the privacy of any person. You agree not to send any unsolicited promotional or advertising material, spam or similar materials or any volume messages which may interfere with the operation of this website or with the enjoyment of this website by other visitors. You hereby agree to indemnify The Singapore Mint against any costs, claims, losses and damages (including legal fees) incurred by or awarded against The Singapore Mint as a result of your misuse of this website or your breach of these Terms.

We reserve the right to make any changes to the contents of this website and/or these Terms at any time and without notice. These Terms shall be governed by and construed according to the laws of the Republic of Singapore, and any claims or disputes of whatever nature shall be subject to the exclusive jurisdiction of the courts of the Republic of Singapore.

Modifications to the Service and Prices

Prices for our products and offers are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Sales Order

• An order summary email is sent after an order is placed online. The order summary email is a confirmation of your order placed, but does not guarantee your order.
• A collection letter will be issued to confirm your order(s) upon the clearance of payment.
• To avoid duplication of orders, use only one method of ordering, that is either through online order, or by completing order form and sent in to the Singapore Mint though mail or fax.
• Orders are subject to stock availability.
• Allocation of orders will be by ballot where applicable and orders may be partially fulfilled without prior notice in case of over subscription.
• Cancellation of order is not allowed.
• Delivery cannot be made to a P.O. Box address and a S$15 delivery fee (per order) is applicable for delivery to local Singapore address only. Overseas delivery will be charged accordingly.
• Any import & custom duties and/or taxes arising in respect of your order shall be borne by you.
• Please allow one (1) week for processing and confirmation of order.
• Please allow one (1) to two (2) weeks for collection upon confirmation of your order, and/or stock availability.
• Please allow one (1) to six (6) weeks for delivery upon confirmation of your order, and/or stock availability.
• Please allow six (6) to eight (8) weeks for overseas delivery upon confirmation of your order, and/or stock availability.
• Collection and/or delivery of orders are subject to the availability of products, and volume of orders.
• Delivery of orders is subject to the schedule of in-house delivery team, and/or third-party service providers.
• Longer wait time for collection and/or delivery orders can be expected during peak/high volume periods.
• For request of proof of purchase by credit card in any payment dispute, a minimum administrative fee of $25 will be charged.
• Request for partial collection/delivery is not allowed.

Personalization of ez-Link Card/NETS FlashPay/Cashcard

Collection/Delivery Order

• Item exchange, or refunds are strictly not allowed for orders once collected or delivered.
• Upon the clearance of your cheque or money order payment, we shall issue a collection letter to confirm your order(s). Thereafter, no refund of payment and/or cancellation of orders shall be allowed. However, The Singapore Mint reserves the right not to process or to reject any such confirmed order on reasonable grounds, e.g. unforeseen stock unavailability, events beyond the control of The Singapore Mint.
• Order(s) is/are subjected to stock availability, and orders may be partially fulfilled without prior notice in case of oversubscription, or in out-of-stock situations.
• The Singapore Mint reserves the right to allocate any items based on balloting if a particular product is over-subscribed even if the order has been confirmed. The collection letter will set out the quantity that has been allocated to you, and The Singapore Mint shall refund you any monies that it has received from you in respect of any quantities that have not been allocated.
• A refund will be made in the event that a customer is not allocated the item(s) due to unsuccessful balloting, or if the item is no longer available.
• Please allow one (1) to two (2) weeks for collection upon confirmation of your order, and/or stock availability.
• Please allow one (1) to six (6) weeks for delivery upon confirmation of your order, and/or stock availability.
• Please allow six(6) to eight (8) weeks for overseas delivery upon confirmation of your order, and/or stock availability.
• Collection and/or delivery of orders are subject to the availability of products, and volume of orders.
• Delivery of orders are subject to the schedule of in-house delivery team, and/or third-party service providers.
• Longer wait time for collection and/or delivery orders can be expected during peak/high volume period.
• In the event that the order is not collected after a period of three (3) months from the issue date printed on the collection letter, The Singapore Mint shall dispose of the item(s) at our discretion and shall not be liable to refund any monies paid.
• You may authorize another person to collect the purchased item on your behalf by signing the nomination in the original collection letter. Collection will only be allowed upon the nominee producing original collection letter, photocopy of your identity card and nominee's identity card.
• The Singapore Mint reserves the right to refuse any collection at our discretion if we are not satisfied with proof of identity produced.
• A minimum administration fee of S$75 will be imposed if there is a duplicate collection of coins using both the original letter and declaration form. Customer is required to return the excess items collected to a location so designated by us or to pay us a sum equivalent to the value of the excess items.
• Please allow six (6) to eight (8) weeks for overseas delivery upon confirmation of orders, and/or stock availability. Longer wait time can be expected during peak/high volume periods.
• The Singapore Mint reserves the right to amend the terms & conditions herein without prior notice to the Customer.

Payment Mode

Credit Card/PayPal

You may use VISA, MASTERCARD and American Express credit cards to make payment for your purchase via the PayPal payment gateway. If you have a PayPal account, you may login to your PayPal account to make payment as well. For purchase over SGD$3,000, please pay via Telegraphic Transfer or Cheque payment.

Bank Transfer or Telegraphic Transfer Payment

For Bank/Telegraphic Transfer payment, please notify the bank the amount that needs to be transferred to The Singapore Mint for your purchase. Please note that all fees/charges for the transfer would be borne by you, including the charges by the Singapore bank and the overseas bank. Please email [email protected] for our Bank Transfer/Telegraphic Transfer information.

Cheque Payment

Please send your cheque to "20 Teban Gardens Crescent, Singapore 608928", Attn: Sales Admin (Website Payment). At the back of the envelope, please state the transaction number for easy reference to your transaction.

PRIVI/PLATINUM Member

• To join as a PRIVI/PLATINUM Member of The Singapore Mint, submit the following:
  • The prescribed application form.
  • Interbank GIRO form.
  • A cheque of S$200 as deposit, made payable to The Singapore Mint (refundable when the PRIVI/PLATINUMmembership account is closed subject to Clause 7 and 8 stated below).
• Each member will receive advance information of new coin issues and will be given a priority allocation* of all new issues of Singapore Numismatic Coins and foreign coins minted and marketed by The Singapore Mint subject to availability and balloting in the event of over-subscription. The member must purchase the allocated coin(s) within a stipulated period. The priority allocation does not apply to high value coins of precious metal such as gold and platinum.
• PRIVI Members may place additional order in addition to the coins allocated, subject to stock availability. Payment for such orders can be made using credit card or cheque together with the prescribed order form.
• All discounted issue prices are applicable for Mail Order via the official order form mailed to members during the launch of each programme and received by The Singapore Mint on or before the stipulated closing date.
• PRIVI Members must indicate via mail order their acceptance of the basic allocation for each programme. Should they choose not to respond to each programme throughout the year, The Singapore Mint reserves the right to automatically allocate the last 2 coin programmes of the year before the launch of the Singapore Lunar Almanac Coins of the coming year without prior notice.
• Each person is allowed to open one PRIVI Member account only.
• Termination of the PRIVI Member account by either party shall be made by giving one month's written notice. The Singapore Mint reserves the right to terminate any account on reasonable grounds. Upon termination of membership, the membership card must be returned to The Singapore Mint. The Singapore Mint will charge a cancellation fee of S$10.
• An administrative fee of S$50 will be charged if an account is closed within 6 months of its opening. The Singapore Mint reserves the right to deduct this administrative fee from the deposit upon the closing of the membership account.
• The member assigns to The Singapore Mint the right to transfer his/her account to a related or associated company (as defined in the Companies Act (Cap 50, 1988 Ed).
• Compulsory priority allocated coins not collected after the said period shall be automatically sent by registered post or hand delivered. A fee of S will be charged. If the parcel is not claimed and subsequently returned to The Singapore Mint, The Singapore Mint will keep under its custody for a period of 3 months starting from the date of return. After which, The Singapore Mint shall dispose of the coins at its discretion and shall not be liable to refund monies paid in part or in full.
• Property of the goods shall remain with The Singapore Mint until all monies owed by the customer under this contract have been paid in full.

Collection and Delivery

• Delivery cannot be made to a P.O. Box address.
• Order(s) is/are subjected to stock availability, and orders may be partially fulfilled without prior notice in case of oversubscription, or in out-of-stock situations.
• The Singapore Mint reserves the right to allocate any items based on balloting if a particular product is over-subscribed even if the order has been confirmed. The collection letter will set out the quantity that has been allocated to you, and The Singapore Mint shall refund you any monies that it has received from you in respect of any quantities that have not been allocated.
• A refund will be made in the event that a customer is not allocated the item(s) due to unsuccessful balloting, or if the item is no longer available.
• Please allow one (1) to two (2) weeks for collection upon confirmation of your order, and/or stock availability.
• Please allow one (1) to six (6) weeks for delivery upon confirmation of your order, and/or stock availability.
• Please allow six (6) to eight (8) weeks for overseas delivery upon confirmation of your order, and/or stock availability.
• The Singapore Mint shall not be liable for any delay or non-delivery of the article arising from the detention of the article by the customs or any government authority of the destination country.
• The Customer shall be liable for -
  • any charges, costs or expenses of whatsoever nature, including but not limited to storage charges, duties and taxes, retrieval and administrative costs in connection with the Services performed and/or the article in the event that the addressee refuses to pay them;
  • be liable for all charges, costs or expenses of whatsoever nature, including but not limited to storage charges, duties and taxes, retrieval and administrative costs in connection with the cancellation of the Service or return (due to failure of delivery or otherwise) of any articles;
  • be liable for all GST charges imposed by the relevant governmental authority;
• Collection and/or delivery of orders are subject to the availability of products, and volume of orders.
• Delivery of orders are subject to the schedule of in-house delivery team, and/or third-party service providers.
• Longer wait time for collection and/or delivery orders can be expected during peak/high volume period.
• Delivery periods are subject, at all times, to any delay due to war, strike, lockout, unavailability of raw materials and supplies, riots, commotion, accidents or any disturbances in the factory and /or any other unforeseen or unavoidable occurrence or circumstances.
• The Singapore Mint shall not be liable to compensate the Customer for any delay or short delivery of any reason whatsoever. The Singapore Mint shall fulfill any shortfall subsequently to complete the order.
• The Customer shall be deemed to have accepted the coins after collection or delivery of the coins to the Customer and he/she shall not be entitled to reject any coins which are in accordance with the order.
• Collection will only be allowed upon the Customer producing the original collection letter and his/her Identity Card
• The Customer may authorize another person to collect the coins on his/her behalf by signing the nomination form in the original collection letter. Collection will only be allowed upon the nominee producing the original collection letter, the Customer's Identity Card and his/her Identity Card.
• The Singapore Mint reserves the right to refuse any collection at our discretion if we are not satisfied with the proof of identity produced.
• If the Customer is found to have collected his/her order more than once, an administration charge of S$75 for each additional collection will be imposed. The Customer is also required to return the excess items at a location designated by The Singapore Mint or to pay us a sum equivalent to the value of the excess items.
• If proof of purchase by credit card payment is required by the Customer, an administration charge of S$25 will be levied.
• The Singapore Mint reserves the right to amend the rules herein without prior notice.

Personal Data Protection Policy

Overview - Personal Data Protection is important to us

Protection of your Personal Data is important to The Singapore Mint and its affiliates (collectively referred to hereunder as “SG Mint”, the “SG Mint Group”, “we”, “us” or “our”). We respect the confidentiality of your Personal Data and your privacy as individuals and this Personal Data Protection Policy (“Policy”) outlines the principles and processes that we have implemented to manage and protect your Personal Data.

We are committed to complying with the Singapore Personal Data Protection Act (Act 26 of 2012) (“PDPA”) and any other applicable data protection laws, including but not limited to the European General Data Protection Regulation 2016/679 (“GDPR”) and the Data Protection Act 2018, the Privacy and Electronic Communications Directive 2002/58/EC (as updated by Directive 2009/136/EC) and the Privacy and Electronic Communications Regulations 2003 (SI 2003/2426(as may be amended from time to time). Please read this Policy so that you understand the purposes for which we collect, use, disclose and/or process your Personal Data.

This Policy supplements and does not supersede nor replace any other consents you may have previously provided to us in respect of your Personal Data. This Policy also does not affect any rights which we may have at law in connection with the collection, use or disclosure of your Personal Data.

For the avoidance of doubt, to the maximum extent permitted under applicable law, nothing in this Policy establishes any joint and several liability on the part of the SG Mint Group members.

Generally, we process your Personal Data for one or more of the specific purposes identified in this Policy based on your consent obtained. Where GDPR applies, the legal basis for our processing of your Personal Data could also be that it is necessary for the legitimate interests pursued by us, or a third party. These legitimate interests include the provision of our products and/or services to you where you are our client, managing the relationship between SG Mint and you and facilitating internal business purposes and administrative purposes. In some cases, the provision and processing of your Personal Data may be a statutory and/or contractual requirement, or may be necessary in order to perform any contract you have agreed with us or perform services that you have requested.

In addition, if your Personal Data has been collected, used or disclosed by us in a particular jurisdiction which has specific requirements or exceptions to the definition of Personal Data, including sensitive Personal Data, we will comply with those requirements under the applicable data protection regulations in that jurisdiction.

1. What is Personal Data?

“Personal Data” refers to any data or information about you from which you can be identified either (a) from that data alone; or (b) from that data combined with other information. Depending on the nature of your interaction with us, examples of Personal Data which you may provide to us include:

(a) your name, national registration identification number, telephone number, mailing address, email address, facial image in a photograph or video recording, or any other information relating to you which you have provided us in any form you may have submitted to us.

(b) information about your use of our websites and services, including cookies, IP addresses, login account details; and

(c) your payment related information, such as your bank account details or credit card information.

2. Collection of Personal Data.

2.1 Generally, we collect your Personal Data in the following ways:

(a) when you submit forms relating to any of our products or services, or submit any online queries;

(b) when you register for or use any of our services on websites owned or operated by us or when you register as a member on any of our websites owned and/or operated by us;

(c) when you interact with our customer service officers or any of our staff, for example, via telephone calls, emails, online forms (such as any “Contact Us” forms on our websites);

(d) when you use or purchase our products and/or services;

(e) when you establish any online accounts with us;

(f) when you request that we contact you;

(g) when you respond to our request for additional Personal Data;

(h) when you ask to be included in an email or other mailing list;

(i) when you respond to our promotions or other initiatives;

(j) when you respond to our market surveys; and

(k) when you submit your Personal Data to us for any other reason.

2.2 In addition, we may monitor or record phone calls and customer-facing interactions for quality assurance, employee training and performance evaluation, and identity verification purposes, and while receiving feedback, responding to your queries, requests and complaints and other related purposes. Such monitoring or recording will be done in accordance with applicable law.

2.3 If you provide Personal Data of a third party (e.g. information of your dependent, spouse, children and/or parents) to us, you represent and warrant that the collection, use and disclosure of that Personal Data to us, as well as the further processing of that Personal Data by us for the purposes set out in this Policy, is lawful.

3. Use and Disclosure of Personal Data.

3.1 Generally, subject to applicable law, we will collect, use and/or disclose your personal data for the following purposes.

(a) provide you with the products or services that you have requested;

(b) performing any obligations in relation to or in connection with the provision of our products or services as requested by you.

(c) making deliveries to you for any sales orders made by you on our website.

(d) where appropriate, to contact you by telephone, facsimile and/or email (e.g. to address any emails or queries you have directed to us).

(e) to manage and process any membership accounts you may have with us.

(f) to communicate with you of changes and development to our policies, terms and conditions and other administrative information, including for the purposes of servicing you in relation to products and services offered to you.

(g) conduct market research for statistical, profiling and statistical analysis for the improvement of services provided to you.

(h) share aggregate information about you with advertisers, business partners, sponsors and other third parties for the purpose of customising our content and advertising to you.

(i) protect and enforce our contractual and legal rights and obligations.

(j) manage our business operations, comply with internal policies and procedures and to fulfil editorial and feedback solicitation purposes.

(k) handle disputes and conduct and facilitate investigations and proceedings.

(l) comply with applicable rules, laws and regulations, codes of practice or guidelines or assist in law enforcement and investigations by relevant authorities; and

(m) any other incidental or related business purpose in relation to or in connection with the provision of our products or services to you.

provided always that your Personal Data will only be collected, used and/or disclosed for purposes which are reasonably applicable given the circumstances.

3.2 The above purposes are not exhaustive, and depending on the nature of your relationship with us, we may collect, use and disclose your Personal Data for additional purposes which you will be notified of, in accordance with applicable terms and conditions.

3.3 For the avoidance of doubt, the purposes listed above may continue to apply even in situations where your relationship with us (for example, pursuant to a contract) has been terminated or altered in any way, for a reasonable period thereafter (including, where applicable, a period to enable us to enforce our rights under any contract with you).

3.4 Your Personal Data will be protected and kept confidential, but subject to the provisions of any applicable law, your Personal Data may, depending on the products or services concerned, be disclosed to third parties set out below. Such disclosure may be subject to additional legal requirements under applicable law, depending on the nature of such transfer to third parties. Your Personal Data will, in each case, only be disclosed to the extent necessary and proportionate.

3.5 We require that any third parties outside the SG Mint Group which handle or obtain Personal Data as service providers to us acknowledge the confidentiality of this data, undertake to respect any individual's right to privacy and comply with the PDPA, the GDPR and any other applicable data protection laws. As a requirement under these laws, we may be required to have specific agreements in place with such third parties to regulate and safeguard your data protection rights. We also require that these organisations use this information only for our purposes and follow our directions with respect to this information.

4. Data Storage and Retention.

4.1 We use industry standard practices to safeguard your Personal Data. Additionally, we have appointed a Data Protection Officer to oversee our management of your Personal Data in accordance with this Policy and the applicable data protections law. We train our employees who handle your Personal Data to respect the confidentiality of your Personal Data, and we regard breaches of all applicable data protection laws very seriously.

4.2 We adopt a pragmatic “Data minimisation” approach in our business conduct. This means that (a) we only collect, use, disclose and/or store Personal Data that is minimally necessary to achieve a business or legal purpose; and (b) once there is no longer any business or legal purpose to store such Personal Data, we will cease to retain such Personal Data in accordance with our internal retention policies and applicable law.

5. Your Rights

5.1 You have the following rights, under applicable data protection laws (except where the exercise of these are restricted under applicable laws – for example, due to judicial proceedings or the carrying out of investigations), which can be exercised by contacting our Data Protection Officer at the contact details provided in paragraph 8 below.

(a) access to your Personal Data; to obtain from us confirmation as to whether or not your Personal Data is being processed and where reasonably applicable, request a copy of your information for the same as stated in paragraph 5.3 below.

(b) rectification of your Personal Data; we endeavour to ensure that all Personal Data we have about you is accurate and up-to-date. We understand that this information changes frequently with changes of address and other personal circumstances. We encourage you to contact our Data Protection Officer as soon as possible to enable us to update any Personal Data we have about you. Incomplete or outdated Personal Data may result in our inability to provide you with products and services you have requested.

(c) in certain circumstances, you can request to have your Personal Data deleted or restrict the processing of it; and

(d) any other right you may have under applicable data protection laws.

5.2 SG Mint has the discretion to decide whether to provide any requested information to you and the terms on which the said information is provided to you. SG Mint has the discretion to refuse to provide the requested information in the following situations.

(a) the information requested would reveal Personal Data that cannot be disclosed by SG Mint on the grounds of public policy, legal, security or commercial proprietary reasons.

(b) the request would be too costly for us to reasonably comply with; or

(c) the request is frivolous or vexatious.

5.3 Should you require a copy of your Personal Data being held by us, please contact our Data Protection Officer, at the contact particulars set out below at paragraph 8. The following administrative charges shall be applicable.

(a) If you are requesting for information on your personal data held by The Singapore Mint, the fees chargeable for the request is S$ 80.00; and

(b) If you are requesting for information on your personal data by The Singapore Mint as well as a copy of such data, the fees chargeable for the request is S$ 160.00.

Do not however that we will need 30 working days to process your request for access to your personal data.

6. Do Not Call Registry.

6.1 This section outlines our telemarketing policy which relates only to individual users of Singapore telephone numbers and was developed to comply with the Do Not Call (“DNC”) provisions under the PDPA.

6.2 As the DNC provisions of the PDPA take effect with effect from 2 Jan 2014, organisations are generally not allowed to send marketing messages (via voice calls, SMS or fax messages) to Singapore telephone numbers registered with the national DNC Registry. SG Mint aims to abide by the DNC provisions, and in this regard will refrain from sending any marketing messages if you have registered your Singapore telephone number on the relevant DNC registry, unless expressly allowed under the DNC provisions, applicable laws and regulations.

6.3 Do note however, that if you have previously given us consent to send you marketing messages, we may continue sending you marketing or any other messages, regardless of your DNC nominations, until you withdraw your consent from us. Additionally, if you have an existing, ongoing relationship with us, depending on the nature of that relationship, we may continue to send you promotional or marketing messages via SMS, fax, calls or any means, about products and services which are related to that ongoing relationship notwithstanding your registration with the DNC Registry, unless you opt-out of receiving such messages.

7. Transfer of Personal Data.

Your Personal Data may be stored in external servers located overseas or in countries outside of your country of residence. In addition, as described above, in carrying out our business, it may be necessary to share information about you with and between our related corporations and affiliates, and third party service providers, some of which may be located in countries outside your country of residence. We will take reasonable steps to ensure that your Personal Data transferred outside of your country of residence is adequately protected. In addition, we will ensure that such transfers comply with the requirements of the applicable data protection laws.

8. Contact Us - Data Protection Officer.

8.1 Should you have any questions about this Policy or any queries relating to your Personal Data, or you would like to obtain access and/or make corrections to you Personal Data records, please contact our Data Protection Officer using the following details below.

Email: [email protected]

For more information about the PDPA, please visit the Personal Data Protection Commission's website at http://www.pdpc.gov.sg

8.2 Lastly, to keep you in control of your Personal Data and the communications sent to you, you may opt out of the following services: (a) receiving communications from us about new features, products or services; and (b) receiving communications about offers from third-party companies that offer a product or a service that we think would be of value to you. Similarly, please do contact our Data Protection Officer using the details in paragraph 8.1 above should you wish to opt out.

NGC Coin Grading Services Terms & Conditions

• You are submitting coin(s) for grading by Numismatic Guaranty Corporation (“NGC”) referred to herein as a “Company”. The Singapore Mint is the Submission Centre for NGC, referred to herein as the “Submission Centre”.
• You acknowledge and agree that all services provided are subjected to NGC Guarantee Terms and Conditions, any Membership agreement signed by the submitter of these coins and the Services Terms and Conditions on the back of this form, as applicable. If coins are submitted for tiers and services for which they do not qualify, you authorize The Singapore Mint, NGC’s Submission Centre, to correct the order and charge any additional grading or services fees that may apply. If NGC determines that coins are undervalued, you authorize NGC to adjust the grading fees according to its determination of the current Fair Market Value (as defined in the Declared Value Policy). Incomplete forms will not be accepted.
• The Company will use commercially reasonable efforts to perform the Services in accordance with the then-current description of such Services set forth on their website and within the time frames indicated there. Time frame indicated does not include the handling and logistic transfer time to be arranged by Submission Centre.
• NGC provides its services pursuant to the NGC Guarantee set forth on its website (“Guarantee”), the terms of which are incorporated herein by this reference. Customer should refer to the Guarantee to understand the benefits and protections afforded to Customer, as well as the applicable limitations. NGC’s sole and exclusive liability and Customer’s sole and exclusive remedy for NGC’s failure to comply with its obligations under Section 2 of these terms and conditions shall be pursuant to the Guarantee.
• Customer agrees to pay Submission Centre all Services fees at the time of submission. Unpaid balances shall accrue interest at the rate of 1.0% per month until paid. Customer hereby grants to NGC and Submission Centre a security interest in the items submitted to secure payment of any Services fees. In addition to such security interest, Customer agrees that NGC/Submission Centre may hold any coins or other property submitted by Customer to NGC/Submission Centre or an affiliate of NGC until Customer has paid in full all outstanding balances, regardless of whether such balances are related to such coins or other property.
• NGC and Submission Centre shall, at their sole discretion, determine grading and conservation fees. NGC and Submission Centre reserve the right to modify these fees.
• A Company has the right in its sole discretion to reject any items submitted for Services in cases where the submitted items do not comply with its then-current standards and procedures set forth on its website. Because even items that are ultimately rejected must still be received, tracked and examined, fees for Services shall not be refunded for such rejected items.
• Each Company maintains a list of terms and conditions applicable to particular submission types and services on its website. Customer agrees to any such applicable terms and conditions.
• Each Company will use reasonable care with respect to items submitted to it for Services. However, in the event that a Company and Submission Centre determines that an item was lost or damaged while in its possession, NGC/Submission Centre will compensate Customer based upon its good faith determination of the fair market value of the item, in light of what NGC/Submission Centre believes to be reliable current market information. The amount of the compensation will not necessarily be based upon, but in no event will exceed, Customer’s stated declared value of the item set forth in this Submission Form.
• Customer must inspect all items immediately upon receipt from Submission Centre. NGC/Submission Centre shall have no liability for any damage or errors unless reported to immediately upon Customer’s collection of items from Submission Centre.
• Customer agrees to return to NGC, at NGC’s expense, any item bearing a clerical error for which Services have been provided by NGC. NGC will, at its expense, correct the clerical error and return the corrected item to Customer. Customer agrees to indemnify, defend and hold NGC/Submission Centre and their affiliates, and all of its and their respective employees, officers, directors and agents, harmless from and against all claims, liabilities and expenses (including reasonable attorney’s fees) relating to or arising directly or indirectly from Customer’s failure to comply with this Section 10.
• Customer shall complete all submission information on the Submission Form, Submission Centre shall package and ship all items, in accordance with the instructions on the Submission Form. Customer represents and warrants to each Company that the declared value set forth on the Submission Form represents Customer’s good faith belief as to the market value of the item. If a Company determines that items are undervalued, it will assign its determination of the fair market value and adjust the Services fees accordingly.
• Upon submission, the Submission Centre assumes all risk of loss or damage to items until items are received and inspected by NGC. Customer understands and agrees that NGC cannot provide insurance on international shipments and shall not be liable for loss or damage on international shipments. Insurance for international shipments will be provided by the Submission Centre and the cost of insurance shall be borne by the Customer. Customers shall collect their returned submission within seven (7) days upon notification by the Submission Centre. If otherwise, the submission centre is released from any liabilities for loss or damage should the items not be collected by the customer within the stipulated timeframe.
• EXCEPT FOR ANY EXPRESS WARRANTIES SET FORTH IN THESE TERMS AND CONDITIONS, EACH COMPANY DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, REGARDING SUCH COMPANY AND/OR THE SERVICES, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL A COMPANY/SUBMISSION CENTRE OR ANY OF ITS AFFILIATES, OR ANY OF ITS OR THEIR RESPECTIVE EMPLOYEES, OFFICERS, DIRECTORS OR AGENTS, BE LIABLE TO CUSTOMER OR ANY OTHER PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND EXCEPT AS OTHERWISE EXPRESSLY SET FORTH IN THE GUARANTEE IN NO EVENT SHALL THE AGGREGATE LIABILITY OF EACH OF THE COMPANIES, ITS AFFILIATES, AND ANY OF ITS OR THEIR RESPECTIVE EMPLOYEES, OFFICERS, DIRECTORS OR AGENTS TO THE CUSTOMER OR ANY THIRD PARTY FOR WHOM THE CUSTOMER MAY BE ACTING, ARISING FROM ANY CAUSE, ACT, OMISSION OR OTHER CIRCUMSTANCE, EXCEED THE FEES PAID OR PAYABLE FOR THE SERVICES ORDERED PURSUANT TO THIS ORDER FORM.
• The Companies and Submission Centre compile data regarding, and make digital images of, items submitted for Services. In partial consideration for the performance of Services pursuant to this Submission Form, Customer hereby authorizes each Company and Submission Centre to compile such data and make such images and agrees that each Company shall have an irrevocable, non-exclusive, perpetual, unlimited, royalty-free right and license to use and commercialize such data and images for any purpose.
• If any items are being submitted for a third party, Customer represents and warrants that the third party has authorized Customer to submit the items for the Services.
• The Singapore Mint reserves the right to report to relevant issuing authorities in the case where a submission is returned from NGC as not genuine.
• These terms and conditions, including the Guarantee, constitute the entire agreement of each Company, Submission Centre and Customer (and any third party for whom Customer may be acting) regarding, and supersede all prior agreements and understandings (written or oral) between or among such parties relating to, the subject matter hereof. In the event of a conflict, these terms and the current applicable guarantee shall prevail. If any term or condition is determined, by a final and non-appealable ruling or order of a court of competent jurisdiction, to be invalid or unenforceable under applicable law, such invalidity or unenforceability shall not affect the validity or enforceability of any of the other terms and conditions hereof.
• The full NGC terms and guarantees as stated on NGC Services Terms and Conditions apply.

Canadian Maple Leaf Bullion Coins Buyback Terms & Conditions

Buyback of Canadian Maple Leaf Bullion coins are subjected to the following conditions:

• Coins must be purchased from The Singapore Mint. Proof of purchase is required.
• Each coin must be packed in original sealed plastic without any form of tampering.
• Each coin must be in good condition without any major dents or scratches.

The Management reserves the right to amend the terms and conditions of buyback without prior notice.